368gem FAQ for Malaysian Players

The minimum deposit at 368gem is RM10 only, and this applies to all available payment methods. You do not need a large amount to get started — a RM10 deposit is enough to access slots, live casino or sports betting markets. Make sure your account is verified before making your first deposit.

368gem supports a range of methods popular among Malaysian players: Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay, as well as cryptocurrency options including USDT, BTC and ETH. For FPX, you can use any supported local bank. All these methods support a minimum deposit of RM10.

Generally, 368gem does not charge additional fees for deposits. However, some payment service providers or banks may impose their own charges depending on the method you choose. For a smoother experience, most Malaysian players use Touch 'n Go eWallet or DuitNow as these are fast and credit directly to your account balance.

This delay can happen for several reasons: bank network disruptions, peak FPX system traffic, or an ongoing verification process on 368gem's end. Deposits are usually credited within a few minutes. If more than 30 minutes have passed and your balance has still not been updated, contact 24/7 support via live chat and include your transaction proof.

Yes, 368gem accepts deposits via USDT, BTC and ETH. This is an increasingly preferred option due to the higher transaction privacy it offers. The deposit value will be converted to RM based on the prevailing rate at the time of the transaction. Crypto deposits are also subject to the same RM10 minimum, and you must ensure the wallet address used is correct.

The withdrawal processing time at 368gem is between 10 to 45 minutes. Most requests are processed faster than that, especially for e-wallets such as Touch 'n Go and DuitNow. If your withdrawal exceeds 45 minutes, please contact the 24/7 support team via live chat for an immediate check.

The minimum withdrawal at 368gem is RM100. This applies to all supported withdrawal methods, including e-wallets and FPX. Make sure your available balance is sufficient and that all bonus wagering requirements (if any) have been met before submitting a withdrawal request.

As best practice, 368gem recommends withdrawing via the same method used for your deposit. This is standard industry procedure to protect funds and prevent account misuse. If you wish to change your withdrawal method, please contact customer support first for the correct guidance.

A status of "processing" means the 368gem team is reviewing your request. Reviews typically take between 10 and 45 minutes. In some cases, additional verification may be required — particularly for first-time withdrawals or larger amounts. If the expected timeframe has passed, contact our support via live chat with your transaction ID.

Yes, winnings from bonuses can be withdrawn — but only after the wagering requirement has been fully met. For the 368gem welcome bonus, the requirement is 20 times the bonus value. For example, if you receive a RM100 bonus, you need to wager RM2,000 before those bonus winnings are eligible for withdrawal.

The 368gem welcome bonus is credited automatically when you make your first deposit as a new member. The bonus is worth 100% of your first deposit amount, up to a maximum of RM888. For example, a RM100 deposit will give you a RM100 bonus, bringing your balance to RM200. No special promo code is required — just register, deposit, and the bonus will be added.

The wagering requirement for the 368gem welcome bonus is 20 times the bonus amount received. For example: if you deposit RM1,800 and receive the maximum bonus of RM888, your balance becomes RM2,688 and you need to wager RM888 × 20 = RM17,760 before bonus winnings can be withdrawn. Your wagering total is calculated based on settled bets, not on losses.

Yes. The 368gem welcome bonus can only be claimed once per player — it is tied to your first deposit as a new member. Attempting to claim this bonus more than once through multiple accounts is against the Terms & Conditions and may result in account suspension. Once the bonus has been claimed, you can still enjoy other promotions available from time to time.

In most cases, a bonus that has already been credited to your account cannot be cancelled on your own. However, you can contact 368gem support via live chat to discuss your situation. Note that cancelling a bonus may also void any winnings earned while the bonus was active. Always read the bonus terms before accepting.

Generally, online slots are the most common game type used to meet bonus wagering requirements at 368gem. Certain games such as baccarat, roulette and blackjack may contribute at a different rate or may not count at all, depending on the bonus terms applied. Check the bonus section in the 368gem Terms & Conditions or ask support for further details on a specific bonus.

Yes. 368gem offers betting markets for the Malaysia Super League, English Premier League (EPL), and a range of other international football leagues. Malaysian players can follow the latest results and place bets on both local and international leagues from a single platform. Available markets include 1X2, over/under, Asian handicap, and more.

Yes, 368gem offers badminton betting markets covering major tournaments such as the All England, BWF World Championships, and other international-level matches. As badminton is an extremely popular sport in Malaysia, you will find a wide range of market options and competitive odds for this sport on our Badminton Betting page.

Mix parlay is a type of bet where you combine several selections from different matches into a single bet slip. Winnings are calculated by multiplying all the selected odds together — meaning the potential return is much higher than a single bet. However, all selections must win for a payout to be made. 368gem offers mix parlay options across a range of sports.

Yes, 368gem offers live betting for matches that are in progress. Odds are updated in real time according to developments on the field. This gives players who are watching the match live the opportunity to make more informed betting decisions. This feature is available for football, badminton, and several other supported sports.

If a match is officially cancelled or postponed, related bets are generally voided and the stake will be returned to your account balance. For mix parlay, the affected selection will be removed from the slip and the remaining odds will be recalculated. Full details on this procedure can be found in the 368gem Terms & Conditions.

Yes. 368gem customer support operates 24 hours a day, 7 days a week, including on public holidays. You can reach us at any time via live chat or email. There are no set waiting hours — our team is always ready to assist.

The 368gem support team provides service in Bahasa Melayu and English. Malaysian players can communicate fully in Bahasa Melayu without any language barrier. We understand local terms and needs, so every query will be handled in the clearest and most effective way possible.

To use live chat, log in to your 368gem account and look for the live chat icon, usually located at a corner of the website. Click the icon, select your preferred language, and you will be connected to a support agent shortly. Live chat is the fastest channel for issues that need immediate resolution, such as deposit problems, delayed withdrawals, or account details.

Yes, you can contact the 368gem support team by email at [email protected]. Email is a suitable option for queries that require a detailed explanation or document attachments such as proof of transaction. Please include your account username and clear details of the issue so our team can process your request more quickly.

To speed up the support process, have the following information ready before contacting 368gem support: your account username, transaction ID or reference number, screenshots as proof, and a brief description of the issue. This allows our agents to understand your situation faster and provide an accurate resolution without unnecessary follow-up questions.