368gem Privacy Policy

1. Introduction

This Privacy Policy is issued by 368gem, an online gambling platform operating under international licensing and providing services to users in Malaysia. We are committed to protecting the privacy of every member who entrusts us with their personal information.

This document explains the types of information we collect when you register and use 368gem services, the purposes for which that information is used, the protection measures we apply, and the rights you hold regarding your personal data.

By registering an account or using any 368gem service, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team before continuing to use the platform.

2. Information We Collect

In operating the 368gem platform, we may collect several categories of information from our users. This collection occurs either directly when you provide the information, or automatically through your use of our website.

2.1 Account Registration Information

When you register a new account at 368gem, we will request the following information:

• Full name as stated on your official identification document (MyKad or passport)
• Identification card number (MyKad) or passport number
• Date of birth — to confirm you are 21 years of age or older in line with compliance requirements
• An active and valid email address
• A mobile phone number registered in Malaysia
• Your chosen username and password

2.2 Financial and Transaction Information

To process deposits and withdrawals securely, we collect transaction information related to your payment method, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto wallets. This information is used solely to process transactions and comply with anti-money laundering (AML) requirements.

2.3 Technical and Usage Information

Our systems may automatically record technical information such as:

• The IP address of the device used during login
• Browser type and operating system
• Time and duration of gaming sessions
• Pages visited on our website
• Login data for account security purposes

3. How We Use Your Information

Personal information you provide to 368gem is used for legitimate and controlled operational purposes. We do not use your data for any purpose other than those stated here.

• Account management: Verifying your identity, processing registration, maintaining account records and allowing you to log in securely.
• Financial processing: Executing deposits and withdrawals and storing transaction history for record-keeping and compliance purposes.
• Service communications: Sending important notifications related to your account, security updates and relevant promotional information.
• Legal compliance: Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required under our licensing.
• Platform improvement: Analysing aggregated usage patterns to improve user experience, game performance and support services.
• Fraud prevention: Detecting and preventing unauthorised access, financial fraud and activities that violate the platform's terms of use.

4. Sharing Information With Third Parties

368gem does not sell, rent or trade members' personal information to third parties for marketing or commercial purposes. However, in certain limited situations, we may share information with the following parties:

4.1 Payment Service Providers

Required transaction information is shared with authorised payment processors to enable deposits and withdrawals to be processed smoothly. All such payment providers are bound by strict confidentiality agreements.

4.2 Regulatory Authorities

We may be required to disclose certain information to regulatory authorities, law enforcement bodies or courts when ordered to do so by applicable law, including in the course of financial crime investigations.

4.3 Technology Providers

Software companies and game developers that provide game content on our platform may receive anonymised statistical data to ensure optimum game performance. No personally identifiable information is shared in this context.

5. Cookies and Tracking Technologies

The 368gem website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies Used

• Session Cookies: Temporary cookies that keep you logged in during an active session. These are deleted automatically when you close your browser.
• Preference Cookies: Store your preferred settings such as language, state and display preferences for convenience on future visits.
• Analytics Cookies: Help us understand how users interact with our website for continuous improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Help detect suspicious login attempts and protect your account from unauthorised access.

5.2 Cookie Controls

You can manage or block cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality of some parts of the 368gem website, including the ability to log in and access games.

6. Data Security

The security of your information is 368gem's highest priority. We have implemented multiple layers of technical and organisational security controls to protect your data from unauthorised access, alteration, disclosure or destruction.

• 256-bit SSL/TLS encryption for all communication between your browser and our servers
• Passwords are stored in hashed form using strong cryptographic algorithms — no password is stored in plain text
• Two-factor authentication is available for additional account protection
• Continuous security monitoring to detect and respond to cyber threats
• Regular security audits by independent cybersecurity experts
• Strict internal access controls — only authorised staff may access sensitive data

While we take these measures, no system can be guaranteed fully secure. Should any security breach occur that affects your data, we will notify you promptly and take appropriate remedial action.

7. Your Rights as a User

As a 368gem member, you have certain rights regarding your personal information. We fully respect and support the exercise of these rights:

7.1 Right of Access

You have the right to request a copy of the personal information we hold relating to your account. Data access requests can be made through our support team.

7.2 Right of Rectification

If you find that any information in your records is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account profile settings.

7.3 Right of Erasure

In certain circumstances, you may request the deletion of your personal data. Please note that this request may not be fully fulfilled if there are legal or regulatory obligations requiring us to retain that information for a specified period.

7.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You may also withdraw your consent at any time, though this may affect our ability to provide certain services to you.

8. Data Retention

368gem retains your personal information for as long as your account is active and for the period required after account closure to fulfil legal, regulatory, and legitimate business obligations.

Financial transaction records are retained for the minimum period required under applicable anti-money laundering regulations. Once the specified retention period has ended and there is no further legal requirement, your data will be securely deleted or anonymised.

9. Changes to This Privacy Policy

368gem reserves the right to update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or the technologies we use. Any material changes will be communicated to you via your registered email or through a notification on the platform.

The effective date shown at the top of this document indicates when the current version came into effect. Your continued use of 368gem services after any changes are published means you accept the updated version of the Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

10. Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 368gem support team. We are proud to offer 24/7 support in Bahasa Melayu and English.